SHIPPING POLICY
Nikki.P Woodwear uses sustainably sourced, biodegradable packaging and materials where we can when sending out all of our orders.
​
Currently we are offering FREE shipping Australia Wide.
For international orders, shipping will be calculated according to package weight and location and advised upon request.
​
Once your order is placed, you will receive a confirmation email.
Generally, orders will leave via Australia Post within 1-2 business days and hopefully arrive within 4-7 business days from time of order. However, with COVID-19 adding delays to shipping Australia wide, unfortunately we cannot guarantee any time frames at this point in time, so we thank you kindly for your patience and understanding.
Australia Post also suggest allowing extra time for shipping to rural areas, Western Australia and New Zealand ( Approx 7- 12 business days).
RETURN POLICY
If you are not entirely satisfied with your purchase, we're here to help.
​
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
​
Warranty
All of our glasses come with a 90 day replacement warranty on all defective parts, including hinges, frame and lenses.* **
You will receive a warranty card with each purchase. Upon receipt, please fill this in and return it to us via email to activate your warranty.
* Original damaged glasses must be returned.
** Warranty is on glasses only, cases excluded.
PAYMENT METHOD
We accept PayPal, Visa and MasterCard, Square
WHOLESALE ENQUIRIES
For wholesale enquiries, please contact Nikki at